Role Purpose: · Daily visits to pharmacies/hospitals · Introducing new products to customers · Collecting orders for the products · Collecting receivables · Collecting feedback from customers · Coordination with our supplier representatives · Follow up with IDS stores for delivery · Create a new account for new customers · Exploring new opportunities and products · Management reports. · Achieving sales targets

Role Purpose: Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience. Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard. Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach. Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty. Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention. Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships. Document all customer interactions accurately to contribute to a knowledge base that enhances team performance. Stay updated on company policies and industry trends to provide accurate information and maintain compliance. Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Role Purpose: · Manage the Medical representative team within the area assigned to him/her. · Leads and manages the medical representative team assigned to him within the designated territory and ensure that all daily visits, timely stock replenishments. · Negotiate agreements with the clients and develop new opportunities. · Maintains good customer relations and achieves targets set to him within the assigned territory. · Conduct Marketing activities like RTM, group meeting with doctors in the key accounts & spread the product awareness. · Hiring, Training & developing the new employees in the team. · Provide & arrange medical/skill training session and develop successful team. · Sales forecasting, analyzing the business opportunities, development & marketing trends. · Listing New Products in Key Account Customers. · Identify new opportunities in the market. · Negotiate agreements and maintain good customer relationship. · To present regular market feedback and recommendations · Proper management of the covered area and assure that an excellent and best service and performance is given and ensures that each principle in the pharma Division for Key Account is satisfactorily displayed · Regular reports as per requirement · Operate within the company's standards and procedures. · Responsible for the team including KAM, Product Specialist and Medical Representative. · The employee is authorized to perform other duties related to his/her position.

Role Purpose: Oversee daily store operations, ensuring a seamless customer experience while maintaining high operational standards. Lead and mentor a diverse team, fostering a positive work environment that enhances employee performance and morale. Implement effective inventory management strategies, including stock replenishment and loss prevention measures, to optimize profitability. Analyze sales data and customer feedback to identify trends, developing actionable plans to boost store performance. Ensure compliance with health and safety regulations, maintaining a clean and organized store environment for both customers and employees. Conduct regular training sessions for staff, equipping them with essential product knowledge and customer service techniques.

Role Purpose: Develop and implement comprehensive e-commerce strategies that align with overall business goals and drive revenue growth. Analyze website performance metrics and user behavior to optimize the online shopping experience and increase conversion rates. Collaborate with marketing teams to create targeted digital campaigns that enhance brand visibility and attract new customers. Manage product listings, including pricing, descriptions, and inventory levels, to ensure an accurate and appealing online catalog. Oversee the e-commerce budget, ensuring effective allocation of resources for maximum ROI on marketing and technology investments. Conduct competitive analysis to identify market trends and emerging opportunities, adjusting strategies to stay ahead of the competition. Monitor and respond to customer reviews and feedback across various platforms to maintain a positive brand reputation. Stay updated on e-commerce technologies and industry trends to continuously innovate and improve the e-commerce platform.