Current Openings

Customer Service Representative jobs in Al Ittihad Drug Store LLC in Dubai - United Arab Emirates (UAE)

Apply Unsuccessful.
Your application for the job could not be completed because you have not provided the additional information requested by the Employer

Your Message could not be sent.

Your message has been sent

Customer Service Representative in Dubai - United Arab Emirates (UAE)

Experience: 2 - 5 yrs. | Opening: 1
Education:Any Graduation
Nationality: Any Nationality
Industry Type:Pharma / Biotech / Clinical Research
Functional Area:Helpdesk / Customer Service / Telecalling Apr 15,2025

Apply Now

Job Description

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
  • Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Desired Candidate Profile


  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.
  • Excellent communication skills, both verbal and written, enabling clear and effective interaction with customers.
  • Demonstrated ability to handle stressful situations calmly and effectively, showcasing resilience and adaptability.
  • Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Keyword: Customer Service Representative
Apply Now
Additional Information Required

Employer has requested some additional information along with your application for this job

Cancel
View All Openings